FAQ
Delivery
Complimentary shipping from 250 € of order in France and Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) .
*The UK is no longer part of the European Union and therefore customs duties may apply on arrival, which are payable by the customer.
The rest of the world by DHL / UPS (Andorra, South Africa, Australia, Bahrain, Brunei, Canada, China, French Guiana, French Polynesia, Georgia, Guam, Guadeloupe, Hong Kong, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Malaysia, Macedonia, Martinique, Mayotte, Morocco, New Caledonia, New Zealand, Norway, Oman, Philippines, Qatar, Réunion, Russia, Saint Martin, Singapore, South Korea, Switzerland, Taiwan, Thailand, Ukraine, the United Arab Emirates and the United States).
Delivery via Colissimo in France: in 2 to 4 working days
Delivery via Colissimo in Europe: in 4 to 7 working days
Rest of the world with DHL in 24 to 72 hours - subject to a possible customs clearance delay.
To estimate your delivery times, please visit the DHL / UPS website.
If the delivery is planned in a country subject to customs taxes, such taxes are the responsibility of the customer.
Returns
You have 14 days to change your mind and return the item to us in its original condition, without signs of use, with the original tags and packaging.
The return costs are your responsibility, you can choose the carrier of your choice. We advise you to choose a tracked shipping method.
The refund will be made within 15 days from the date on which the return has been received by fairee and if all the conditions mentioned in the return procedure are met.